Frequently Asked Questions (FAQ)

We usually will share a link to you with a promo-code automatically applied once you click through the link to our website. You can double check the promo code or enter promo code following the instruction below:

1. After you have added your items to cart, go to the cart by clicking on the cart button on the top right-hand corner.
2. Click "checkout and enter code" at the bottom of the cart page;
3. and then you will enter the checkout flow,

if you are using a smartphone, please tab "Show order summary" to expand the section before you enter contact information, there you will find the text box "Gift card or discount code", you may enter the discount code there, and the discount will be reflected;

if you are using a computer, you will find the text box "Gift card or discount code" in the column on the right under your order items, input the discount code and the discount will be reflected.

No worries! We can apply a valid coupon code to your order after it's already been placed. We will issue a refund for the difference back to your card. Email us with the order number and the name the coupon code you are trying to apply by following the "contact us" link below.

Please Note:
A maximum of 1 coupon code can be applied per order
Coupon codes usually do not apply to products that are already discounted, check the terms and conditions of the promotion or contact us to learn more
Storewide sales and automatic discounts cannot be extended beyond the sale end date (no exceptions)

Yes, we accept a wide range of payment methods, Apple Pay, Google Pay, Paypal and credit card payment through a trusted payment gateway employed by corporations, such as Lyft, Target, Under Armour and more

If your order is discounted during a sales period (Black Friday, Valentine's Day etc) or has already been shipped, we can no longer cancel your order.

If after receiving your order you would still like to cancel you can send the package back please refer to our return policy and contact us by clicking the link at the bottom of this page.

If your order has already been shipped, we can no longer edit your order. You may contact us by clicking the link to get in touch with us via email.

There are a couple things that we suggest trying:

1. Clear your cache on your browser. You can find instructions for your browser type online -- each is a little different.
2. Update your browser, it may be due to an old version of java script.
3. Try a different browser.
4. Try a different device.

Our website is optimized for mobile and tablet as well.If none of this works please email a screenshot of what's happening, this will allow us to get this problem fixed.

For whatever reason, the bank sometimes has a different zip code for your billing address than the one entered. Please try using a different card or double checking with your bank as to why this zip code isn't working.

Keep in mind you may see a purchase reflected on your credit card, but we can assure you that your card will not process the charge and it won't actually go through.

It happens where our credit card processing company will not accept your chosen payment method. They don't give us too many details, but generally, this means there have been previous issues with fraud or chargeback abuse on the card.

As you did attempt to checkout, keep in mind you may be seeing a purchase reflected on your credit card, but I can assure you that your order has not processed and the charge didn't actually go through. To place an order, you will need to use a different credit card.

We apologise for the technical trouble! Our engineering team identified an issue that was preventing customers from clicking the "place order" button and this has been resolved now.

Here are the instructions to fix the issue:
1. Clear your cache. Typically this is CMD+Shift+R or Ctrl+Shift+F5, but make sure to follow that link if you are having difficulty.
2. You should now be able to complete your order
3. If that doesn't fix it, use an incognito or private browsing window to retake the survey.

There's no need to create an account to utilize any of our site features. After you place an order you will have the option to create an account and save your information for future orders, but everything else on our site is available without an account.

The processing time for your order depends on several things: the type of order, whether your order is in stock, and when you place it. Please keep in mind, once an order is shipped you can no longer cancel or modify it.

If you wish to add an item to your order, you must proceed with placing a new one.
If you wish to cancel your order, you must follow our standard return policy which can be found here.

For Standard Delivery, we use Postal/Dealersend and will take approximately 7-14 Working Days for delivery. On the otherhand, if you want faster shipping times, for Express Delivery, we use UPS and will take approximately 3-7 Working Days for delivery.

Here’s what you can expect from International Delivery Times:
Orders typically take 7-21 business days to reach international destinations, but can sometimes take a bit longer depending on customs delays. You can check the delivery time at checkout when you choose the shipping method.

We try our best to ship expedited shipping everyday Monday-Friday. Order placed before the shipping deadline – 5AM GMT for all orders. Any orders placed after these timeframes will be processed the next business day, which adds one business day to the estimated arrival.

Business days means working days, Monday through Friday. Saturdays, Sundays, and holidays do not count as a shipping day.

We’re so sorry, but we cannot guarantee that your order will arrive by a specific date. When customers have a tight deadline, especially one that is coming soon, we always suggest that you order well in advance because we do not guarantee orders arrive by a certain date.

Once your package ships, a tracking link will be sent to your inbox within 1-2 business days. Keep in mind, we cannot directly control the delivery times once the package has been handed off to the carrier.

If your order is marked as fulfilled and you haven’t received it, follow these steps:

Confirm the shipping address –Double-check that the address on your order confirmation is correct.
Check with neighbors or housemates – Sometimes, packages are received on your behalf.
Contact the courier– They may have more details on where the package was placed or left.

If you still can’t locate your package after these steps, reach out to us, and we’ll escalate the issue to our fulfillment team for further investigation.

We ship to over 200 countries worldwide. Any country you see in the drop-down at checkout, is a country we ship to. If you can't find your country in the drop-down, we recommend having your order shipped to a nearby country and forwarding it on from there.

All orders both international and domestic are shipped from our warehouse in Hong Kong.

We apologise for the inconvenience - your order failed delivery and returned to our warehouse. The easiest way to resend your order is to have you place a new one.

This way we don't make errors trying to manually make you an order or trade several emails trying to get everything we need.

Please reach out to us with your order number so that we can refund your order (less shipping costs). Keep in mind we get charged return shipping charges when the order doesn't arrive. We are eating some of these costs for you so hopefully, you're able to make a new order and get the gear. We would hate to see you leave.

Tracking can sometimes take a few days to update as it passes from one carrier to another, and this is a normal part of the shipping process. You can always access the latest tracking status by entering your e-mail and order number in our tracking portal here . If you keep the tracking portal open on a tab in your phones web browser, you will need to hit refresh to see the latest updated information.

If you think your order may be lost, we can reach out to our shippers and open an investigation claim for you. Typically, claims can take up to 14 business days (business days do not include Saturdays or Sundays) to hear back on a solution.

During this time, we have to wait before we can send out a replacement or offer a refund. Often times, packages turn up and are delivered during the investigation process so we appreciate your patience during this window of time.

If your package has not been delivered or updated even after the 20th business day, please reach out to our support team so we can open an investigation claim for your parcel.

Please keep in mind that investigations do take 14 business days from the day the claim has been opened to hear back on a solution.

No we don't shipping to a military address or PO box as we employ premium express courier services.

Please note that customs duties and taxes are not included in the retail price.You may be required to pay import duty/tax upon the product's delivery, depending on your country's tax and customs policies.

EU:Duties and taxes are already included at checkout. Your order will be shipped as DDP (Delivered Duty Paid), so you won’t have to pay anything extra upon delivery.

US:Taxes are not collected at checkout. Your order will be shipped as DDU (Delivered Duty Unpaid), meaning you may be responsible for any applicable duties upon delivery.
- Orders under $800 USD: No duties or taxes required.
- Orders over $800 USD:You may need to pay import duties based on US customs regulations.

Some countries ask for import duties and taxes to be paid for upon arrival of receiving the parcel, which can sometimes cause an order to be delayed. Generally, the process for customs takes a few days, and the worst case is a few weeks. If you don't see movement on your parcel feel free to contact us.

If you received a damaged product, please notify us immediately for assistance. We will be more than happy to get a solution. You can contact us at cs@shiftcam.com.

We want you to be happy with your purchase, but if you’re not, here’s how our return and exchange policy works:

Defective or Damaged Products:Return within 30 days for a full refund or replacement. Shipping, import, and custom fees are non-refundable.
Non-Defective Returns:Return within 30 days with a 20% restocking fee and non-refundable shipping costs, or choose a full store credit refund.
Sales and Discounts:Final sale on discounted items during sale period (Black Friday, Valentine's Day etc.). Returns are only accepted for discount items during non-sale period and regular-priced items.
Condition: Items must be in original condition with all components and packaging.
Shipping Costs: You are responsible for return shipping and must provide tracking.
Refunds:Approved refunds are processed within 3-10 business days.
Exchanges:We do not offer exchanges; return for a refund and place a new order.

Please note that returns apply only to products purchased from our official website at shiftcam.com. For purchases made through other retailers or vendors, please contact them directly for returns or exchanges.

Read our full Return Policy here.